![]() When I had access to my primary account 2 days ago, I was able to read all of my emails, and go wherever I wanted to. Email texts are sent to my phone, but I don’t get them. When I try to recover my primary email account, Google sends a email message on my laptop to but I can’t get to it. Can you help me, please? I can not use my phone because Verizon cut off my service, due to non-payment, so I can not receive texts or emails. Thursday morning, I was knocked offline, and have tried to get into my primary account, but can not. 2 days ago, I was able to get into my primary account. That is where I get all of my important emails. They are both listed under my Personal Info and my Contact Info. I have 2 Google accounts and they are and. Even if they were to try, they couldn’t do anything you are I couldn’t try ourselves.īut they don’t try. So-called hackers have no additional access, tools, or techniques. I try to block them as I can, but it’s a game of whack-a-mole, so some almost always make it through. They’ll include contact information of some sort, generally an Instagram, WhatsApp or other account ID. Particularly on my YouTube channel, but potentially here in the comments below as well, you’ll see comments from individuals claiming to “thank” an individual for recovering their account. More than anything else, that means configuring recovery information and keeping it up to date as you change phone numbers or move through other email accounts. Take all the steps necessary to secure your replacement or other accounts properly. If you cannot recover your account, learn from the experience. This is not the answer you want to hear, but it’s an important one. If you cannot prove, through all these methods, that you are that person, then Google can’t tell you apart from a hacker trying to break in. Naturally, Google allows only those authorized to access the account into the account. ![]() In a surprising number of cases, folks even forget or lose fundamental account information like email address and passwords, including past passwords. This usually happens because you never set up account recovery information or you didn’t keep it up to date. You cannot recover your account, and anything in it is lost forever. Google also has a list of tips to complete account recovery steps you should review at this point to ensure you’ve exhausted all possible recovery options. Using a device where you’ve signed in before can sometimes help, either by the browser auto-remembering your sign-in state, or perhaps 1 by Google using information stored in cookies as additional clues to your identity. Try your best to answer as many of the questions as you can. (Screenshot: ) If you reach this step - “Google needs more info to verify it’s you” - you’ve exhausted all options available. If you no longer have access to that email address or can’t decipher what email address it might be, click Try another way. (Screenshot: )Īs shown, Google will send an email with a verification code to your alternate email address. Google Account recovery: alternate email. If you don’t recall any passwords previously used on the account, click Try another way. If a hacker has changed your password, for example, use the password you believe is the most current. If you remember any password you’ve used on this account in the past, enter it here. Google Account recovery: enter an old password. Proceeding with the more common case where you know the email address, click Next. Assuming you can answer them all correctly, it will show you the email address of your account. If you do not have one, you can’t proceed. You must enter a phone number or recovery email address associated with the account. Google Account recovery: the “forgot email” path. If you forgot the email address, click on Forgot email? (above). Google will first ask you to enter the email address you’re having difficulty with. The important thing is to carefully and completely provide as much information as you possibly can. Important: Google may not display all the steps below for all accounts, and may display others. ![]() I’ll keep the link above up to date when I hear of changes. Google has a recovery process it apparently doesn’t always suggest when you’ve exhausted your other, normal options.Īt this writing, that should take you to, but Google’s been known to change that link. If you can’t, the account may be lost forever. If you provide enough information, Google will let you back in to your account. Carefully and completely answer all the questions you can. Go here: to access the Google Account recovery process.
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