Mind you this is after providing pictures of the damaged items, damaged box, etc. When asked if they had read the prior correspondence, person 2 responded that they were just confirming the information. Then, person 2 takes over the claim process and asks for all the information person 1 had asked for and was provided with. Pirates were first and foremost sailors and in the Golden Age of Piracy (1690-1730), a pirate ship required a great deal of skill to operate and constant maintenance to keep afloat. My business took a hit of 4,898.00 this past week and Pirate Ship is taking ZERO accountability for it. How convenient it is that I was suddenly refunded for all of these labels in which have tracking numbers that packages are missing. Find out which software is best for your business today. Again, I have never requested a refund for any labels within pirate ship or UPS. When pressed to look carefully, apologizes. It was all very well pocketing other people’s valuables and roistering at rum parties, but life on a pirate ship involved a surprising amount of hard work. Compare Shippo and Pirate Ship based on features, pricing, verified reviews, integrations & more. The picture of the external damaged box and the damaged items or your stellar track record (in over two years of use, never filed a single claim) is insufficient.Person 1, answering your claim request email, doesn't read that the package was insured for $500 and stated that it is insured for $100. They already have that feature (in other emails sent - for example, in refund emails), but in communicating with their tech support, they said they prefer folks to log in to the website to see the tracking number and won't send it in the receipt emails upon purchase of labels!Filing an insurance claim - they expect you to have pictures of the INSIDE of each box shipped along with the packaging used. Mediocre tracking information - makes you log in to the website to track packages instead of sending a tracking label link with a receipt. Responsive tech support means they respond timely not necessarily with helpful information with the constant feedback that they are a small team and can only do so much. ![]() I figured they would have my back when this one and the first time I needed their help in an insurance claim for coverage I paid.
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